I can't sign in

"This sign-in link is invalid or has expired"

A card or link stops working when:

• the date on it has passed,
• it has already been used (each card works only once),
• your management has given you a newer link,
• the last 4 phone digits were entered wrong 5 times and it was locked.

In every case the fix is the same: ask your site management for a new sign-in link.

"The digits you entered don't match your registered phone"

Enter the last 4 digits of the mobile number registered with your management. If your number has changed, tell your management; they update it. After 5 wrong attempts the card is locked.

The email code doesn't arrive

• Check your spam folder.
• Email sign-in only works with an address verified in Profile. If you see "This email isn't linked to a verified resident account", sign in with your card or ask your management for a link.
• The code is valid for 10 minutes; request a new one if it has expired.

My application is pending

Your application is waiting for your management's approval; they may call you to verify. Once approved you get a notification; if you didn't allow notifications, you're signed in automatically when you open the app. Pending applications expire after 30 days.