Reporting a fault or request

New request

1. Create a new request on the Requests tab, or tap New request on the home screen.
2. Choose a category and write a title and description.
3. Say where it is (inside the unit or a common area); add location details if you like.
4. Add up to 5 photos from the camera or gallery.
5. In some categories you can mark the request as urgent.

You can't send a request without an internet connection.

Following the status

The request details show the timeline, the management's notes and before/after photos. Whoever made a change appears as "You" or "Management".

When the job is done

• Solved: give 1–5 stars and add a comment if you like.
• Not solved: write your reason and reopen the request. Closed requests can also be reopened.

A completed request closes automatically if you don't respond within 3 days.